eVoice eVoice is a full-service business phone system that's managed entirely in the cloud. You select a toll-free or local business number and record a custom greeting with a menu of extensions. Then you decide where calls get routed to and when. Your callers will see only your business number, no matter where you have the calls routed. Features include auto-attendants, call logs, call queuing, call notification, call waiting, voicemail-to-email and voicemail transcription. evoice.com
Dialpad is a cloud-based, business-grade phone system. Available on any device, anywhere, Dialpad includes voice, video, group messaging, SMS, MMS, conferencing, screen sharing and document sharing, and it's integrated with Microsoft Office 365 and G Suite. Features include a virtual receptionist, call forwarding, call recording and visual voicemail.
RingCentral Office is a cloud-based VoIP phone system that is easy to install and use, and packed with a wide array of features and tools all businesses can benefit from. Some of the more valuable features are auto-receptionists, multilevel IVRs, voicemail-to-email, and video and audio conferencing. The system also offers a mobile and desktop app that allows users to make and receive calls from their cell phones and computers. The service is also extremely reliable, with a 99.999 percent uptime.
Grasshopper lets my company scale like never before. Now, my entire team is accessible to our customers since all employees can answer calls despite their location or time zone. Glenda Dorn, Retail Management
Businesses that use Phone.com were genuinely pleased with the affordability of the service as the flexible calling plans allow them to add features as needed. Those who provided negative reviews were disappointed with the quality of customer support, long wait times and delayed responses. For a more in-depth summary of user feedback, see our user reviews of Phone.com.
Phone.com Phone.com is a cloud-based phone system. Service plans include online account management, unlimited extensions, advanced call routing, conference calling, custom greetings, caller analytics, voicemail and online management. Phone.com also offers iOS and Android mobile apps that allow employees to place and receive calls, get text notifications, listen to voicemails, and forward calls while out of the office. Upgraded options include call recording, hold music and voicemail transcription. phone.com
Researching Each Service Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department and posed as business owners to gauge the type of support each provider offers its users. Finally, we considered the pricing that was viewable on these services' websites or what was quoted to us during customer service calls.
Over 350,000 happy customers served. Here's what a few of them have to say about Grasshopper. We chose Grasshopper because we need all of our customer communications to be pushed to the same place. Jonathan Heuer, Home Maintenance Having a phone number on our site increased conversion of site visitors to sign up and paid users. Allan Branch, Accountant Grasshopper lets my company scale like never before. Now, my entire team is accessible to our customers since all employees can answer calls despite their location or time zone. Glenda Dorn, Retail Management Grasshopper has helped me transition from being perceived as a small "mom and pop shop" to a professional business, which is a top priority for the success of my company. Jose Greer, Personal Chef
Companies doing business via VoIP can have the hardware on-site (like a PBX) or can use a hosted VoIP system that solely relies on the cloud and off-site equipment. On-premises VoIP allows for a greater level of control, but comes with increased set-up costs, and the possibility that maintenance costs will increase. The trade-off is that the business controls the majority of what happens, but that requires an investment in well-trained IT personnel. VoIP hosted services may cost less initially, with lower maintenance costs but a higher risk of increased monthly costs. All the upgrades to the system are done by the phone company, but that means that the company is in charge of what happens with your phone business.
Editorial Disclosure: Inc. writes about products and services in this and other articles. These articles are editorially independent - that means editors and reporters research and write on these products free of any influence of any marketing or sales departments. In other words, no one is telling our reporters or editors what to write or to include any particular positive or negative information about these products or services in the article. The article's content is entirely at the discretion of the reporter and editor. You will notice, however, that sometimes we include links to these products and services in the articles. When readers click on these links, and buy these products or services, Inc may be compensated. This e-commerce based advertising model - like every other ad on our article pages - has no impact on our editorial coverage. Reporters and editors don't add those links, nor will they manage them. This advertising model, like others you see on Inc, supports the independent journalism you find on this site.
In this post, we highlight best of class in small business phone services that owners will want to check out. Some of them save time, effort, money or a combination of those. Some say you can’t have all three, but you can.
With over a decade of VoIP service provision, Vonage offers customer service via chat, available Monday-Friday 9 a.m. to 6 p.m., ET; and a toll-free number staffed Monday-Friday from 8 a.m. to midnight, and Saturday and Sunday from 9 a.m. to 9 p.m., with emergency on-call service outside of regular hours, and a good array of technical support topics. You can also complete an electronic service ticket at your convenience.
Dialpad is a cloud-based, business-grade phone system. Available on any device, anywhere, Dialpad includes voice, video, group messaging, SMS, MMS, conferencing, screen sharing and document sharing, and it's integrated with Microsoft Office 365 and G Suite. Features include a virtual receptionist, call forwarding, call recording and visual voicemail.
RingCentral Office is a cloud-based VoIP phone system that is easy to install and use, and packed with a wide array of features and tools all businesses can benefit from. Some of the more valuable features are auto-receptionists, multilevel IVRs, voicemail-to-email, and video and audio conferencing. The system also offers a mobile and desktop app that allows users to make and receive calls from their cell phones and computers. The service is also extremely reliable, with a 99.999 percent uptime.
Grasshopper lets my company scale like never before. Now, my entire team is accessible to our customers since all employees can answer calls despite their location or time zone. Glenda Dorn, Retail Management
Businesses that use Phone.com were genuinely pleased with the affordability of the service as the flexible calling plans allow them to add features as needed. Those who provided negative reviews were disappointed with the quality of customer support, long wait times and delayed responses. For a more in-depth summary of user feedback, see our user reviews of Phone.com.
Phone.com Phone.com is a cloud-based phone system. Service plans include online account management, unlimited extensions, advanced call routing, conference calling, custom greetings, caller analytics, voicemail and online management. Phone.com also offers iOS and Android mobile apps that allow employees to place and receive calls, get text notifications, listen to voicemails, and forward calls while out of the office. Upgraded options include call recording, hold music and voicemail transcription. phone.com
Researching Each Service Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department and posed as business owners to gauge the type of support each provider offers its users. Finally, we considered the pricing that was viewable on these services' websites or what was quoted to us during customer service calls.
Over 350,000 happy customers served. Here's what a few of them have to say about Grasshopper. We chose Grasshopper because we need all of our customer communications to be pushed to the same place. Jonathan Heuer, Home Maintenance Having a phone number on our site increased conversion of site visitors to sign up and paid users. Allan Branch, Accountant Grasshopper lets my company scale like never before. Now, my entire team is accessible to our customers since all employees can answer calls despite their location or time zone. Glenda Dorn, Retail Management Grasshopper has helped me transition from being perceived as a small "mom and pop shop" to a professional business, which is a top priority for the success of my company. Jose Greer, Personal Chef
Companies doing business via VoIP can have the hardware on-site (like a PBX) or can use a hosted VoIP system that solely relies on the cloud and off-site equipment. On-premises VoIP allows for a greater level of control, but comes with increased set-up costs, and the possibility that maintenance costs will increase. The trade-off is that the business controls the majority of what happens, but that requires an investment in well-trained IT personnel. VoIP hosted services may cost less initially, with lower maintenance costs but a higher risk of increased monthly costs. All the upgrades to the system are done by the phone company, but that means that the company is in charge of what happens with your phone business.
Editorial Disclosure: Inc. writes about products and services in this and other articles. These articles are editorially independent - that means editors and reporters research and write on these products free of any influence of any marketing or sales departments. In other words, no one is telling our reporters or editors what to write or to include any particular positive or negative information about these products or services in the article. The article's content is entirely at the discretion of the reporter and editor. You will notice, however, that sometimes we include links to these products and services in the articles. When readers click on these links, and buy these products or services, Inc may be compensated. This e-commerce based advertising model - like every other ad on our article pages - has no impact on our editorial coverage. Reporters and editors don't add those links, nor will they manage them. This advertising model, like others you see on Inc, supports the independent journalism you find on this site.
In this post, we highlight best of class in small business phone services that owners will want to check out. Some of them save time, effort, money or a combination of those. Some say you can’t have all three, but you can.
With over a decade of VoIP service provision, Vonage offers customer service via chat, available Monday-Friday 9 a.m. to 6 p.m., ET; and a toll-free number staffed Monday-Friday from 8 a.m. to midnight, and Saturday and Sunday from 9 a.m. to 9 p.m., with emergency on-call service outside of regular hours, and a good array of technical support topics. You can also complete an electronic service ticket at your convenience.
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